By Ilona Kauremszky

Q: We recently purchased Airline Travel Certificates that were advertised in the newspapers offering unlimited destinations anytime and no restrictions. We purchased two certificates, chose our destination and mailed them to K-H travel in St. Louis, Missouri. Since then we have phoned numerous times with no reply. Can you suggest any other course of action we can take to find out more about K-H Travel?

A: Michael Pepper, the CEO and President of the Travel Industry Council of Ontario (TICO) and the Registrar of the Travel Industry Act is very familiar with your situation. "These travel certificates were sold by National Direct Marketing (NDM) and are seemingly worthless as the scheme that they advertised does not exist," he says and adds, "TICO has an ongoing investigation and will assist consumers with obtaining a refund, however because NDM was not registered with TICO, consumers who purchased these certificates are not eligible for reimbursement from the Compensation Fund."

The best bet is to continue your persistence and demand a refund from National Direct. If you paid by credit card, ask your credit card company for a charge-back. For further assistance contact TICO's toll-free number at 1-888-451-TICO and ask to speak to investigator Doug Fritz.


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