By Ilona Kauremszky

Q: Have you heard of a place where I can send complaints concerning a trip we booked through a travel agency?

A: Established in 1997 with the approval of the provincial government, the Travel Industry Council of Ontario (TICO) is a not-for-profit establishment that regulates travel agencies and tour operators across Ontario as well as providing consumer protection to those who booked a trip with an Ontario-based travel agency.

For inquiries and information, call 905.624.6241 or toll-free at 1.888.451.TICO or visit the web site,


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All text & photos 2004.