Travel Industry Council of Ontario

mycompass.ca

Q&A


By Ilona Kauremszky


Q: I have emailed several times and left phone messages and no one from my Ontario-based tour company will contact me back. It's been 3 weeks since I first emailed my concerns to them. Is there anything else I can do to get my concerns resolved?

A: If you have been unable to reach your tour operator, you can contact TICO for assistance. This is the Travel Industry Council of Ontario which is an organization mandated by the Ontario Government to administer the Ontario Travel Industry Act.

TICO governs approximately 3,000 travel retailers and travel wholesalers registered in Ontario and it administers an industry-financed Travel Compensation Fund.

For further assistance you can call TICO at 905-624-6241 or 1-888-451 TICO ext 232 and ask for Josie.

Q&A


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